Design               Deployment             Services

 

Your Strategic Partner for Data Protection and Management

  Ensuring the safety and availability of your company’s data is our business.  At Dallas Digital Services, we are experts in storage solutions. We stay on top of this ever changing and expanding landscape to bring you the latest in architecture, hardware, software and services. We do so as your advocate, to help reduce costs and increase the efficiency of your organization.

Whether you need a single product and technology solution, or a strategic plan for virtual storage and server infrastructure, DDS will create an implementation guide for your specific situation. We do it in both multiplatform and single platform environments. Yet even more important,  how we do it, is what has earned us the trust, loyalty and repeated business from IT professionals over the years.

 Design

DDS is dedicated to meeting your tactical and strategic technology objectives. That’s why we have, on staff, Storage Architects. These experts are trained to accurately assess technical and business requirements and then architect solutions in the following areas:

  • Tiered Storage Architecture
  • Virtual Infrastructure
  • Advanced Data Protection and Recovery
  • Replication and Continuity
  • Archiving
  • Remote Site Solutions
  • Monitoring Solutions

Whether you need a comprehensive solution, an upgrade, a fix to an existing problem, or a single product, the DDS Storage Architects will make sure that you get the best possible resolution for your current challenge.

 Deployment

Once the appropriate solution has been designed, you’re not left with a stack of boxes. The DDS team of systems engineers is available to assist in the implementation and deployment of the solution. They will work with you to assure that the chosen technology integrates properly and works smoothly across the entire system. They will take the lead to call in additional help as needed, and if assistance is required from the manufacturer, the DDS team will get them on the case.

From pre-installation preparation, to hands-on set-up, our systems engineers work with you to maximize the effectiveness of your new solution, and make sure that your expectations are met.

 Services

24/7. On-site support. If you have a problem, we have a problem. From technical support, to contract management, maintenance renewal and upgrade assistance, our on-site technical support is available, 24 hours a day, 365 days a year with a single point of contact for:

  • Telephone Support
  • Platform-compatibility verification and assistance
  • Escalation management
  • Preparation for installs or feature upgrades
  • Firmware updates for Hardware
  • Problem resolutions and storage solutions
  • Return products and parts (RMA)
  • 24x7x4 On-Site Service for Hardware by factory trained and certified engineers