Support Care
Dallas Digital Services believes in providing support services that go beyond just the sale of a solution and which addresses the ever-changing storage needs of our customers enterprise storage solution. We provide world class on-site technical support services helping clients manage complex storage infrastructures even in multi-vendor environments with a single point-of-contact. From technical support, to contract management, maintenance renewal and upgrade assistance, end-users will benefit from our on-site technical support services, 24 hours a day, and 365 days a year.
- • Telephone Support
- • Platform-compatibility verification and assistance
- • Escalation management
- • Preparation for installs or feature upgrades
- • Firmware updates for Hardware
- • Problem resolutions and storage solutions
- • Return products and parts (RMA)
- • 24x7x4 On-Site Service for Hardware by factory trained and certified engineers
Ensuring the safety and availability of your data is our business. Whether your organization utilizes several platforms or only one, DDS support provides the most cost effective solution for maintaining your data.
Multi Vendor Support
Dallas Digital Services support combines all maintenance and support services for multi-vendor systems into one contract. With this single contract, we become the authorized service agent for your Contract Renewal Management Contract renewals for multi-vendor solutions are rolled into one agreement. Our Contract Administrators will monitor the service and licensing contracts for all your hardware and software. Prior to their expiration, we will secure renewal quotes from the vendors. When it's time to renew your support contracts or update your software, you need only to select your support options and sign the agreement. As a third party who is familiar with your systems and how you use them, we are in the best position to help you understand your enhancement options so you can make the best choices. Any upgrades and add-ons to existing systems can be verified with our contract administrators to ensure continuous and coterminus contracts. DDS support will protect the safety of your data, address your storage problems quickly and effectively, to keep your systems up-to-date, and make sure your service contracts and product licenses are current with the vendors. hardware/software suppliers centralizing your technical support and service. All your support services require only one call. A DDS Technical Representative will handle all the arrangements ensuring you are served by technicians and engineers who are certified. The success of our support is due to our staff of dedicated support specialists which is the foundation of our company.
Contract Renewal Management
Contract renewals for multi-vendor solutions are rolled into one agreement. Our Contract Administrators will monitor the service and licensing contracts for all your hardware and software. Prior to their expiration, we will secure renewal quotes from the vendors. When it's time to renew your support contracts or update your software, you need only to select your support options and sign the agreement. As a third party who is familiar with your systems and how you use them, we are in the best position to help you understand your enhancement options so you can make the best choices. Any upgrades and add-ons to existing systems can be verified with our contract administrators to ensure continuous and co-terminus contracts.
DDS support will protect the safety of your data, address your storage problems quickly and effectively, to keep your systems up-to-date, and make sure your service contracts and product licenses are current with the vendors.