Help Desk
- Smart Portal
- Smart NOC Network Operations
- 24/7/365 Live Person Response
- Rapid Escalation
Parts Logistics
- On Site Spares Availability
- Global Forward Stocking Locations (FSL’s)
- Same Day Air Courier
- 24x7x4x365
On-Site Field Engineer
- Trained And Skilled Field Engineers
- Global Field Service
- 24x7x4x365 Response
- Work With Tier4 On Complex Issues
Tier4 Specialist Advanced Engineers
- SME – Subject Matter Expert Engineering
- Detailed Action Plan Creation
- Advanced Level Troubleshooting
- Comprehensive Understanding Of Each Platform
Third-Party Support for IBM, Microsoft, Oracle and SAP Software
Third-Party Support for IBM, Microsoft, Oracle and SAP Software
WHAT IS ORIGINA?
Origina is an independent, third-party software support and maintenance provider that offers IBM & HCL users a forward-thinking alternative to traditional software mega vendors. Our expert led, consultative approach to support delivers immediate cost savings, recovers the value locked in traditional systems, de-risks legacy environments and frees up the valuable resources you need to accelerate cloud and digital transformation projects
YOUR SOFTWARE. YOUR TERMS.
AFFORDABLE, OUTSTANDING IBM SOFTWARE SUPPORT AND MAINTENANCE THAT LETS YOU TAKE BACK YOUR IT ROADMAP – AND PUT YOUR BUDGET WHERE YOU WANT IT.
Short List out of 800 Passport Advantage
WebSphere
- WebSphere Application Server
- App Connect (WebSphere Message Broker, WebSphere Integration Bus, WebSphere Enterprise Service Bus)
- WebSphere Business Process Management
- WebSphere MQ
- WebSphere Portal (see collaboration below) (HCL)
Enterprise Content Management
- FileNet Content Manager Products (P8)
- IBM Case Manager
- IBM Content Manager
- Content Collector (for mail and file systems)
- IBM Content Manager on Demand
- IBM Datacap and FileNet Image Services
B2B and Commerce Solutions
- WebSphere Commerce (HCL)
- Sterling Order Management
- Sterling B2B Integrator & Connect:Direct)
- UNICA Campaign Management
- iLog Decision Management & Business Rules Management
- Tealeaf Family
Information Management
- DB2 and Informix Databases
- InfoSphere DataStage aka Information Server plus add-on components
- InfoSphere QualityStage
- IBM Governance Catalog
- InfoSphere Master Data Management
- Optim Family of Products
IBM Business Analytics
- Cognos BI Family of Products
- Cognos Planning TM1 Products
- IBM Algorithmics (Algo)
- Predictive Analytics (SPSS)
- IBM Open Pages
Infrastructure Solutions
- Spectrum Protect aka Tivoli Storage Manager
- Spectrum Scale
- Tivoli Monitoring
- Tivoli ITIL Products
- Netcool
- IBM Service Desk and IT Asset
- Maximo
Application Development
- Rational Family of Products (some HCL)
Collaboration Solutions
- Lotus Notes and Domino Application Server (HCL)
- Sametime (HCL)
- WebSphere Portal (HCL)
- IBM Web Content Management (HCL)
- IBM Connections (HCL)
IBM Security Solutions
- Tivoli Identity Manager Family (IBM Security Identity Manager)
- Tivoli Access Manager (IBM Security Access Manager)
OEM SUPPORT
You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. your website by double clicking on a text box on your website. Alternatively, when you select a text box
ALTERNATIVE SUPPORT PROGRAM
You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. your website by double clicking on a text box on your website. Alternatively, when you select a text box
INDEPENDENT
3RD-PARTY SUPPORT
Independent third-party software support gives organizations a lower-cost alternative to the escalating maintenance, support and consulting service fees charged by IBM, Microsoft, Oracle and SAP. DDS offers technical support services to replace the maintenance and support programs from IBM, Microsoft, Oracle and SAP